Our customer support service is ready to help you 24 hours per day, 5 days a week. Please send your questions, comments or suggestions regarding trading on DAX100 trading platform by the following e-mail: firstname.lastname@example.org or fax: + 372 880 10 49. For more information about profile services, see Contract Section.
We undertake to provide the excellent customer service and will do our best to understand your demands and perform your requests. Therefore, your feedback is very important to us.
Clients can send their complaints to the following email: email@example.com in order to find the relevant solution of the problem. Complaints and other disputable issues can be transmitted only by e-mail.
Sign up, fill out the form and log in to your personal account. You will receive a welcome message having your username and password.
This procedure is free of charge. DAX100 Company Does not charge a registration fee.
No. You can open only one trading account.
You need to carefully invest your funds. Trading on financial markets and Contract For Difference trading has losing funds risk exposure, especially considering that such trading is carried out by means of lending.
Click Risk Notice in order to get to read the full-text warning. The information contained on this website and in documents published on this site has general nature and does not take into account your personal circumstances, financial situation or needs.
You should carefully read our User Agreement and get an independent consultation in order to understand if you fit for trading with such financial products.
If you have already opened a trading account, submitted personal identification documents to confirm the legality of its opening and made a deposit, then you can start trading.
Yes. Our account manager and analytics department employees of DAX100 provide individual lessons, e-books and other resources for both experienced and newbie traders.
As a company whose activities are governed by many laws and requirements, and which must follow client access procedure to their services, we have to collect information indicating the trustworthiness of our clients.
We make every possible effort in order to ensure the confidentiality, security, and integrity of your personal data.
Use only letters and figures for entering. Do not enter any other characters when filling out the form.
Accounts with zero balance can be closed upon customer requests only.
Yes. You cannot lose more than you deposit into your account.
Press “Forgot Password” button, and the password will be sent to your email.
Press “My profile” button and change the password in login details. Use only letters and figures to create the password.
We do not offer account manager services. You are the sole owner of the account and the final decisions should be made only by you.
Our easy-to-use web platform does not need to be downloaded. On our website press “Webtrader” button and enter the account number and password.
Our platform is practically the same as an MT4 platform. Speaking about functionality, our platform has much more advantages comparing to other worldwide trading platforms.
You can open a demo account by yourself: press “Webtrader” button and press the button “Open a demo account” on the pop-up window.
Despite the fact that all the features and functions of the real platform are available in demo mode, Users must be aware that simulator cannot recreate real terms of trade on the market.
One of the important differences is that trading volumes realized by means of the simulator are not affecting the market, whereas in real trade the volumes affect the market, especially when position size is big.
You can recharge your demo account by yourself for any amount.
Demo account of DAX100 trading platform has a time limit of one month; after expiration, you can open a new demo account.
DAX100 Company guarantees the safety of Customer funds and fully complies with the requirements of the EU Directive "On the markets of financial instruments"
As a company whose activities are regulated by the authoritative bodies, we are subject to a number of the laws on money laundering prevention and personal data theft. We undergo verification procedures for compliance with necessary requirements on the side of bodies regulating our activity: Security Exchange Commission and International Financial Services Centre (IFSC).
You can download the document to my personal account (My profile) or send them via the following e-mail: firstname.lastname@example.org
In accordance with our customers trustworthiness verification procedure, you need to provide a colour copy of valid document confirming your identity, as well as document confirming your place of residence (Contract for energy, gas and water supply services, telephone, Internet and/or cable television, bank statement), where your name and address is indicated. The limitation period of document issuance shall not exceed three months.
Yes. A valid ID or driver's license is also accepted.
You will automatically receive an email confirming the status of your account as soon as it passes full verification
If you would like to update your e-mail address, telephone number or place of residence, send a message to email@example.com together with a relevant document confirming the changes and indicate your account number.
The minimum deposit amount is 1 €. But if you want to receive a bonus, training, and support of our specialists, you need to open an account with a sum starting from 100 €.
Yes, we charge a bonus in the amount of up to 100% on your deposit. To learn more, please contact out specialist via chat or e-mail.
No, you cannot lose more than the amount you contributed.
Credit and debit cards, bank transfer, OrangePay and many other methods can be used. For more information, click here.
DAX100 does not charge any fees for funds depositing.
We strongly recommend verifying in your bank whether international or online payments are blocked. Or, perhaps, deposit amount exceeds daily limit of your credit or debit card.
No. We do not accept payments made from third-party accounts. All deposits must be paid from your personal account.
In summer market trade is conducted starting from 21:00 Sunday till 21:00 Friday (GMT). In winter - starting from 22:00 Sunday till 22:00 Friday (GMT).
DAX100 platform is closed on the weekends because all markets are closed to which relevant financial instruments are attached.
Pay attention that we do not recommend you to start trading until our specialist will contact you and introduce you to our trading platform. After that just go to “Webtrader” and start trading.
Be aware that trading on financial markets and Contract For Difference trading have funds losing risks, especially considering that such trade is carried out at the expense of lending.
Click Notification of risks to read the full text of warning. Information containing contained on this website and in the documents published is of a general nature and not considered your personal circumstances, financial situation or needs.
Read carefully our User Agreement and have an independent consultation in order to understand whether the trading of such financial products is suitable for you.
You need a computer or mobile device (supporting software for iOS, Android or Windows) with high-speed access to the Internet.
Also you must have funds for trading on your trading account. We strongly recommend you to participate in training with our specialists prior to you conclude your first deal.
Leverage allows you to open a position of large size using a marginal deposit of small size.
The size of leverage available for traders varies having a multiplicity of up to 1:1000. For instance, a multiplicity of 1:100 means that currency trading for the amount of 100 000 € can be carried out with a margin deposit in the amount of 1 000 € .
Leverage makes it possible to use credit for trading in amounts exceeding your deposit.
Credit allows you to manage large volumes of equity through the usage of deposit of small size, but it may expose you to excessive negative price fluctuation.
Yes. Your leverage size can be changed, but upon the condition that you will comply agree the desired amount of leverage with analytics department.
Item – is the smallest change unit in price ratio of the financial instrument (in the quotation of a currency pair).
Spread – is a difference between Bid price and offer price.
The position is long when the customer buys the asset, and short - when the client sells the asset.
The amount of the main currency * the number of items = the value of quotation currency. The cost of one item in currency pair EUR/USD = 1 lot (100 000 €)*0.0001 = 10 USD.
The cost of one item in currency pair USD/CHF = 1 lot (100 000 $)*0.0001 = 10 CHF.
The cost of one item in currency pair EUR/JPY = 1 lot (100 000 €)*0.01 = 1 000 JPY.
Price slippage can occur during periods of high market volatility which usually arises from receipt of the important commercial news. As a result, your position is executed at a price different from the one you specified; – it closes at the next affordable price.
The best way to limit risks during the volatility of markets is to have enough proprietary funds on your account to maintain the necessary ratio of own and borrowed funds.
Several preventive measures are recommended:
A limit order is orders for fixing profits by buying or selling a certain amount of financial instrument at a specified price or at the best price.
Enter your trading account, select “Report” item under the schedule, then select “View trading operations”.
Stop loss and take profit are orders placed on the market to close an open position.
Stop loss” order is designed for deflection of further unfavourable price movement, and “take profit” order is designed for income from favourable price movement.
Go to your account, press “Change” button below the schedule, on the pop-up window select “stop loss” or “take profit”, select order price suitable for you, and set it with “Change” button.
DAX100 notifies selected customers regarding the necessity of additional margin pay-in. Our margin is controlled in real time meaning that you will be constantly aware of its level.
Requirements regarding additional margin pay-in can cause the closing of your opened position in case if the size of available margin deposit becomes less than required one for certain instrument.
The trend is a general direction of market or asset price movement. Trends can vary in their duration and be short-term, medium-term and long-term.
In technical analysis “support” and “resistance” terms is a concept stating that stock market rate movement will tend to stop and adverse movement upon reaching predetermined price level.
1) Means that can be used as initial margin;
2) Own funds minus a used margin. Own funds: deposits - amount deducted from account + bonus + closed transactions with profit or loss + open transactions with profit or loss.
In order to keep the new position open, your own funds on the account shall exceed the overall level of maintenance margin.
There are requirements to maintenance margin level for each financial instrument. DAX100 constantly displays the level of maintenance margin for each certain instrument.
A fee of 50 € per month will be charged from account users on DAX100 trading platform via which there is no trading.
The account is considered inactive if there were no trading operations conducted within 3 months.
DAX100 does not charge a fee for funds depositing and withdrawing. At that bank, and/or agency bank fees, as well as fees of payment processors can be charged. We are in no way be responsible for such commission fees.
Perform the following actions:
Press “Payments” button, then – “Withdrawal of funds”. Select payment system suitable for you and confirm the action by pressing “Funds withdrawal” button. Indicate the sum and fill out all required fields, press “Send” button and wait for confirmation – “processed” status - in your personal account.
In order to complete your request print out a form containing the data about funds withdrawal, sign it personally and send to the following e-mail firstname.lastname@example.org or via fax: + 372 880 10 49. After request sending the data will be transmitted to us for processing. You will receive a confirmation about funds withdrawal.
You can cancel your request at any time while the request is marked as "in the process."
A request for funds withdraw can be rejected for the following reason or several reasons:
1.Your account has not passed full verification. (Please note that prior to withdrawal your account must be fully verified. A list of the necessary documents can be found here. In exceptional cases, the Company reserves the right to request additional documents). We did not receive a signed withdrawal request form.
2.Withdrawal request form has not been signed by you personally, we’ve received only part of such form or the form contains the date of withdrawal in respect of which the rejection has been made.
3.We could not transfer funds to a bank account / electronic wallet in accordance with details provided, or we received incorrect details. The required volume of trade was not achieved.
If you have open positions, you cannot display all balance available. A certain minimum balance is required as a maintenance margin.
Available balance - Maintenance margin and margin> = 1% = maximum amount for funds withdrawing.
Processing of withdrawal request takes up to five business days. There may be delays caused by the fault of third parties involved in funds transfer (e.g., credit card company, bank via which the transfer is performed, or agency bank; the maximum payment period is up to 3 weeks).
The funds will be transferred to you in the same way as the account was recharged. If you deposit funds using a credit card, any amount will be also issued by this credit card.
In the same way, if you deposit funds from a bank account, funds withdrawal is also carried out back to your bank account.
Deposits made by means of e-wallets will be returned to the bank account or via QIWI payment system.
Just follow the withdrawal procedure and they will be returned in the same way as the deposit was made.
You can receive the form in your account (“Documents” section).
Put a signature using ballpoint pen since virtual signatures are not accepted.
Make sure that you sent us the full form, not part of it. We ask you to provide an original and fully completed form with our company logo.
Make sure that date on your form for funds withdrawal coincides with the date when you perform your request.
If refunds are made to a bank account or credit/debit card, usually it takes up to 10 business days.
Funds paid to e-wallet appear on your account at the time you receive approval for funds withdraw.
For assistance, please contact our support team.
See the complete list of promotions and bonuses of the DAX100 Company
The DAX100 Company provides all the clients with full information of shares, indexes, commodities, and forex. We will provide you with detailed operating instructions for each position you are interested in
Trading platformsWebtrader proApp StoreGoogle Play
The educational centerEconomic calendarTrading informationBonusEducationWebinars
ContactsPhone:+ 372 880 10 48Fax:+ 372 880 10 49Email:email@example.com
Trading of currency pairs and CFDs is connected with the risk of losing the invested capital due to the use of leverage. Click the notification of the risks to read the full text of our warning. The information contained in this Web site and in the documents published is of a general nature and does not take into account your personal circumstances, financial status or needs. In order to assess whether such financial products trade is suitable for you, you should carefully review our User Agreement and get independent advice.
"Website on the domain dax100.org is owned and operated by Financial Global Group LTD. Registered Address: Suite 305, Griflith Corporate Centre, Beachmont, Kingstown, St. Vincent and the Grenadines. Payment transactions are managed by the company DAX Companies Group OÜ. Registered Address: Hobusepea tn 10-2, Kesklinna district, Harju county, Tallinn, Estonia". Development and design by 4SIDE Agency Israel. All right reserved 2018